399bet Terms & Conditions — Clear Rules for Playing Safely

Using the 399bet platform constitutes full and unconditional acceptance of these Terms and Conditions, as well as the Privacy Policy and the specific rules for each product or promotion available on the platform. 399bet reserves the right to update these Terms periodically, and it is the user's responsibility to review the current version before each session.

By clicking "Sign Up" or "Log In" on the 399bet platform, you confirm that:

• Is at least 18 years of age;
• Is a resident of Brazil and is accessing the platform from within the country;
• Has full legal capacity to enter into contracts in Brazil under the Civil Code (Law No. 10.406/2002);
• Not on any active self-exclusion list at 399bet or any other operator.

Registration at 399bet is free, open to residents in Brazil aged 18 or older, and is limited to one account per person. Each account is identified by CPF — a document required at the time of registration. Using another person's CPF or creating an account on someone else's behalf is strictly prohibited and may result in immediate account closure and balance forfeiture.

At the time of registration, you agree to provide accurate, complete, and up-to-date information, including:

• Full name as shown on an official ID (RG or CNH);
• A valid CPF active with the Receita Federal;
• Full date of birth;
• Residential address in Brazil;
• A valid email address for your exclusive use;
• Mobile number with a Brazilian area code (DDD).

399bet may request additional documentation for identity verification (KYC — Know Your Customer) at any time, particularly before processing withdrawals above R$ 5,000.00. Accepted documents include a front-and-back photo of your RG or CNH, proof of address in your name dated within the last 90 days, and a selfie holding your ID.

All transactions at 399bet are conducted exclusively in Brazilian Reais (R$). Deposits and withdrawals in other currencies are not supported. The platform accepts the following payment methods:

• Pix — instant deposits and withdrawals, available 24 hours a day, 7 days a week;
• Boleto bancário — settlement period of up to 1 business day after payment;
• Credit or debit card — Visa, Mastercard, Elo, and Hipercard;
• PicPay — via digital wallet;
• Mercado Pago — via linked account or card;
• TED Transfer — accepted from accounts at Nubank, Itaú, Bradesco, Banco do Brasil, and other financial institutions.

Minimum deposit: R$ 20.00. Minimum withdrawal: R$ 30.00. Pix withdrawals are processed automatically in up to 30 seconds for amounts up to R$ 10,000.00, with no fees charged by 399bet. For amounts above R$ 10,000.00, processing may take up to 24 hours due to banking compliance requirements.

399bet does not accept deposits made by third parties. The withdrawal method must match the deposit method whenever possible. If the deposit method does not support withdrawals (such as boleto bancário), payment will be made via Pix to the key registered in your name.

399bet offers a welcome bonus, periodic promotions, free spins, cashback, and other incentives for registered players. Participation in any promotion is subject to the following general conditions, in addition to the specific rules of each offer:

• Each bonus is valid for single use per account, CPF, address, and device;
• The welcome bonus is automatically credited after the first qualifying deposit;
• The standard rollover requirement is 30 times (30x) the bonus amount received;
• The rollover must be completed within the timeframe defined in each promotion (generally 30 calendar days);
• Bets with odds below 1.50 do not count toward the rollover for Sports Betting bonuses;
• Live Casino games may contribute at a reduced rate or not at all toward rollover requirements, as specified in the terms of each offer;
• Free spins are credited on the specified games, and any balance generated from them is subject to a 30x rollover;
• Bonuses not redeemed within their validity period are automatically cancelled by the 399bet system.

399bet reserves the right to cancel or modify any promotion at any time, with advance notice where possible. If bonus abuse is suspected — including but not limited to hedge betting, collusion, or the use of automated systems — 399bet may cancel the bonus and any associated balance, and close the account involved.

399bet offers both pre-match and live Sports Betting on football (Brasileirão Série A, Copa do Brasil, Copa Libertadores, Copa Sul-Americana, and international leagues), volleyball, basketball (NBB), MMA, UFC, tennis, e-sports (CS2, League of Legends, Valorant), and other sports available on the platform.

General conditions applicable to all Sports Betting at 399bet:

• Bets are final once confirmed, except where the cash out feature is available;
• If a match is suspended or cancelled with fewer than 90 minutes played (in football), all bets are fully refunded;
• Obvious odds errors (such as odds significantly off-market due to a technical fault) may be corrected or the affected bets cancelled by 399bet;
• Accumulator (parlay) bets have all selections tied together — one losing selection voids the entire bet, except in the event of a cancellation;
• The minimum bet per selection is R$ 1.00, and the maximum bet varies by market and event, as displayed in the 399bet interface;
• Cash out is available on selected markets and can be partial or full, with the value calculated in real time based on current market odds.

The 399bet casino features over 3,000 games, including slots, crash games (such as Aviator and JetX), roulette, blackjack, baccarat, progressive jackpots, and other table games. All games are provided by certified suppliers — Pragmatic Play, PG Soft, Spribe, Evolution Gaming, Microgaming, NetEnt, Playtech, and Hacksaw Gaming, among others — and run on RNG (Random Number Generator) algorithms independently audited by eCOGRA and GLI.

• RTPs for all games are disclosed and displayed in the interface before each session begins;
• Progressive jackpots pay out accumulated prizes at random; the amount displayed is updated in real time and may vary;
• Free demos are available for most slots — demo play does not generate real winnings or contribute toward bonuses;
• Individual game results are final and cannot be disputed once the round is complete, except where a documented technical fault can be proven;
• If a technical failure occurs during a match, all bets related to the interrupted round will be refunded.

399bet's Live Casino streams real dealer tables in high definition. The same registration, deposit, bonus, and responsible gambling rules described in these Terms apply in full to Live Casino sessions.

The 399bet poker room runs 24 hours a day with Texas Hold'em and Omaha tables available in cash game, Sit & Go (SNG), and MTT tournament formats. The rake and blind structures for each format are displayed in the lobby before you join any table or tournament.

• Buy-ins starting from R$ 0.02 at the lowest-stakes cash tables;
• The rakeback program returns up to 40% of the weekly rake to cash table players, calculated on the net rake contributed;
• Daily freerolls are open to all registered players with a verified account;
• The Sunday Million carries a guaranteed prize pool of R$ 500,000.00 and takes place every Sunday — check the lobby for the buy-in and exact start time;
• Collusion, use of real-time assistance software (HUDs with unauthorized information), or any form of illicit cooperation between players will result in a permanent ban and balance forfeiture;
• 399bet's anti-bot and anti-collusion system monitors all tables continuously. Suspicious behavior is investigated and, if confirmed, results in immediate penalties.

399bet is committed to responsible gambling and provides tools to help every player stay in control of their activity on the platform. Gaming should always be a form of entertainment — never a financial solution or a compulsion.

The responsible gambling tools available at 399bet include:

• Deposit limits: set daily, weekly, or monthly limits on how much you can deposit. Limits take effect immediately upon being set and can only be increased after a 7-day waiting period;
• Session time limit: set alerts after a specific period of continuous play;
• Temporary self-exclusion: lock your account for periods of 24 hours, 7 days, 30 days, or 6 months;
• Permanent self-exclusion: permanently close your account. This process is irreversible, and any available balance will be returned after identity verification;
• The reality of gambling: full access to your complete betting, deposit, and withdrawal history for reviewing your gambling activity.

If you or someone close to you is showing signs of problem gambling, please reach out to 399bet support via live chat or email us at suporte@399bet-play.net. Our team is ready to help and can point you toward specialized support resources available in Brazil.

The processing of personal data at 399bet is governed by the Privacy Policy available at 399bet-play.net/privacy-policy and the General Data Protection Law (LGPD — Law No. 13,709/2018). By creating an account at 399bet, you consent to the collection and processing of your personal data for the purposes described in the Privacy Policy.

399bet collects and processes the following types of data:

• Identification data (full name, CPF, date of birth, address);
• Contact details (email, mobile number);
• Financial data (deposit, withdrawal, and betting history);
• Access data (IP address, device, browser, geolocation);
• Identity verification documents (KYC).

Your data is never sold to third parties. Any sharing with partners is strictly limited to what is necessary to deliver our services (such as payment providers and game suppliers), and is always governed by contractual data protection clauses. You may exercise your data subject rights — access, correction, portability, deletion, and objection — at any time by contacting 399bet support.

The following are strictly prohibited on the 399bet platform:

• Creating more than one account per CPF, address, device, or payment method;
• Using third-party information to create an account, deposit, or withdraw;
• Placing hedge bets (opposite bets across different accounts to secure risk-free profit using bonuses);
• Using bots, scripts, automation software, or any tool that simulates human interaction on the platform;
• Colluding with other players at poker tables or live games;
• Attempting to access restricted areas of the system or exploit technical vulnerabilities in the platform;
• Providing false information during registration or any verification process;
• Using the platform for money laundering or any other activity that is illegal under Brazilian law;
• Sharing account credentials with third parties.

Detection of any prohibited conduct may result in immediate account suspension, cancellation of bonuses and associated winnings, and permanent closure with balance retention. 399bet may notify the relevant authorities when the conduct constitutes a criminal offense.

Closure by the user: You may request voluntary account closure at any time through 399bet's support chat. Closure will be processed after identity verification and payment of any available real balance, excluding unconverted bonus balances. Processing time is up to 5 business days.

Closure by 399bet: 399bet may close or suspend an account without prior notice in the following situations:

• Violation of any clause of these Terms;
• Reasonable suspicion of fraud, money laundering, or illegal activity;
• Duplicate account detected;
• Identity verification not completed after request;
• Permanent self-exclusion requested by the user.

In the event of closure due to a Terms violation, balances derived from bonuses, accumulated through prohibited conduct, or linked to the violation may be retained. Real-money deposit balances not associated with the violation will be returned following a case-by-case review.

399bet makes all reasonable efforts to keep the platform available, secure, and running properly. However, continuous availability cannot be guaranteed due to scheduled maintenance, technical failures, third-party instability (such as game providers or payment processors), or events beyond 399bet's control.

399bet is not liable for:

• Financial losses resulting from the user's own betting decisions;
• User internet connection failures during gaming sessions;
• Payment delays caused by third-party financial institutions;
• Losses resulting from unauthorized access to the user's account due to the user's own negligence (weak password, sharing credentials, etc.).

In the event of a proven technical failure that affects the outcome of a bet or gaming session, 399bet will review the case and may, at its discretion, offer a refund or credit equivalent to the affected bet as a goodwill gesture.

399bet may update these Terms and Conditions at any time. Material changes will be communicated at least 7 days in advance by email or via an in-platform notification. Continued use of 399bet after the effective date of any changes constitutes acceptance of the updated terms.

The current version of the Terms is always available at 399bet-play.net/terms-conditions with the date of the last update clearly shown at the top of the page. We recommend reviewing the Terms periodically, especially before participating in new promotions or using new 399bet products.

For questions, complaints, or clarifications regarding these Terms and Conditions, please contact 399bet through the following channels:

• Live chat: available directly on the platform, 24 hours a day, 7 days a week, including national holidays;
• Email: suporte@399bet-play.net — responses within 24 hours on business days;
• Help Center: Frequently Asked Questions section available at 399bet-play.net/faq.

All support interactions are handled in Brazilian Portuguese by 399bet team members. There are no bots or generic auto-replies — every inquiry is handled individually.

For requests related to personal data (as provided under the LGPD), send your request by email to suporte@399bet-play.net with the subject line "Solicitação LGPD" and the type of right you wish to exercise (access, correction, portability, deletion, or objection).