At 399bet, responsible gambling is not a campaign slogan — it is part of how the platform works. We provide real tools so you can set limits, track your behavior, and, if necessary, take a break or close your account. Entertainment should work like this: fun, mindful, and always within your own limits.
399bet believes that fun and responsibility go hand in hand. Every tool listed here is available in your account today.
Deposit limits, session time alerts, breaks, and self-exclusion are available to any 399bet player, at any time, directly in account settings — no authorization required from anyone.
On 399bet, players set how much they want to deposit per day, per week, or per month. Once the limit is reached, the system automatically blocks new deposits — no exceptions, no "just a little more".
If you or someone close to you feels that gambling has stopped being fun, 399bet's support team is available 24 hours a day via live chat, with real agents in Portuguese, ready to listen and guide you without judgment.
Track all your bets, deposits, withdrawals, and gaming sessions in real time on the 399bet dashboard. Knowing your own history is the first step toward playing more mindfully and making better decisions.
399bet is a platform exclusively for users aged 18 and over. All registrations go through CPF verification and, where required, document verification. Minors have no access to any feature on the platform.
Self-exclusion on 399bet is simple and instant: choose your period (from 24 hours to permanent) and the block takes effect immediately. No retention attempts, no obstacles. If you need a break, the door is open — in the right direction.
Playing on 399bet — whether you are betting on the Brasileirão Série A, spinning slots in the casino, sitting at a poker table, or following a CS2 match in e-sports — should always be a conscious, controlled choice. Responsible gambling starts with a simple premise: you play with money you can afford to lose, for the time you decided to spend, and stop whenever you choose. Anything outside that framework is no longer entertainment.
399bet was built with this vision from day one. It's no coincidence that the responsible gambling tools sit in the same menu as your betting history and payment settings. The idea is for control to be just as easy to reach as any other feature on the platform — because it should be part of the gaming experience, not a bureaucratic afterthought buried in some footer.
"Responsible gambling on 399bet means: you set the limits, the system enforces them automatically, and support is available if you need help. Simple as that — no empty promises."
A key part of responsible gambling is understanding how betting works. Football, casino, poker, and crash games are not sources of income — they are forms of entertainment that carry real financial risk. 399bet's casino games operate with RTPs (Return to Player) certified by eCOGRA and GLI, displayed publicly before each game. This means that over the long run, the casino holds a mathematical edge — and any strategy that ignores this fact is built on a flawed premise.
In Sports Betting, the outcome of a Brasileirão Série A, Copa do Brasil, or Libertadores match can never be predicted with certainty. The odds 399bet offers reflect probabilities calculated by specialists, but they don't eliminate the uncertainty that's inherent to sport. Betting more than you can comfortably afford to lose — hoping to "chase back" a losing streak — is one of the most common patterns of problem gambling that 399bet helps identify and prevent.
The same applies to poker. 399bet's tables have players of all levels, from beginners with buy-ins of R$ 0.02 to veterans in tournaments with a R$ 500,000.00 guarantee. Regardless of level, 399bet provides tools for every player to control how much they deposit, how much they lose over a given period, and how much time they spend at the tables — because the line between skill and addiction can be thinner than it seems.
399bet treats responsible gambling as a shared responsibility: the platform provides the tools, the support, and the information — and you use that support to keep gambling within what works for your life. We are not here to moralize. We are here to make sure that if you need help, you will find it quickly, in Portuguese, without judgment.
All the tools below are available right now in your 399bet account settings — no cost, no hassle.
Set how much you want to deposit per day, week, or month. The limit takes effect as soon as it's set. If you want to increase an existing limit, a mandatory 7-day waiting period applies — so the decision is made calmly, not in the heat of the moment. Reductions take effect immediately.
Set up alerts to receive a notification after a defined period of continuous play — for example, every 60 minutes. When the alert appears, 399bet also displays your session balance (how much you deposited and how much you withdrew) to help you make an informed decision about whether to keep playing or stop.
Lock your account for a set period: 24 hours, 7 days, 30 days, or 6 months. During the self-exclusion period, no access, deposits, or bets are possible. The block is immediate and cannot be reversed before the chosen deadline — which is why 399bet requires confirmation before activating it.
If you decide that the best choice is to leave 399bet for good, permanent self-exclusion is available at any time. The process is irreversible — your account is closed and any real available balance is refunded via Pix after identity verification, within 5 business days.
Access your full history of bets, deposits, withdrawals, and session time directly from your 399bet dashboard. The "Game Reality" feature displays a weekly and monthly summary of your activity on the platform — including your net balance — so you always have an honest view of what's going on.
399bet requires CPF verification at registration and full documentation before significant withdrawals. This process is not just a formality — it is a barrier that prevents access by anyone under 18 and identifies cases of third-party data misuse, protecting all players on the platform.
Setting up your responsible gambling tools takes less than 2 minutes. Here's how to do it directly in the 399bet app or website.
Log in with your email and password. If you don't have an account yet, registration is free and takes less than 2 minutes with CPF validation.
In the top-right menu, click your avatar or username and select "Settings". Then click the "Responsible Gambling" tab.
Select "Deposit Limits", "Time Alert", "Temporary Self-Exclusion", or "Account Closure" based on what you need right now.
Set your desired amount or time period and confirm. Limits and self-exclusions take effect immediately. You will receive a confirmation email at the address registered on 399bet.
If you have any difficulty or prefer to go through the process with support, 399bet's live chat is available 24 hours a day in Portuguese. An agent will walk you through it, without any judgment.
Problem gambling rarely develops overnight. Spot the patterns early.
After a losing streak in the casino or on Brasileirão bets, you feel a strong urge to keep playing to "win back" what you lost.
You frequently deposit more than you intended — whether via Pix, card, or boleto — and find yourself surprised by the total you've spent at the end of the month.
Gambling has started to take up a disproportionate amount of mental space — you find yourself planning your next bet at work, before bed, or in social situations.
You have felt the need to hide the amounts you wagered or the time you spent on 399bet from a family member or someone close to you.
You have used money set aside for bills, rent, food, or other basic needs to make deposits on the platform.
Trying to cut back or stop gambling causes restlessness or irritability that only eases when you return to betting or the casino.
If you identified with two or more of the signs above, consider using 399bet's self-exclusion tools or reaching out to our support team. Help is available and completely free.
Answer the questions below honestly. If most of your answers are "yes", we recommend using 399bet's control tools or seeking support.
Have you ever bet more money than you could afford to lose without affecting your personal or family finances?
Have you ever needed to gradually increase the amounts you bet just to feel the same level of excitement?
Have you ever tried to stop gambling but been unable to stick to that decision for more than a few days?
Do you use gambling as a way to escape problems, anxiety, or difficult feelings?
Has someone close to you — a family member, friend, or colleague — ever expressed concern about the time or money you spend gambling?
Have you ever borrowed money, sold something, or fallen behind on a bill to fund your bets?
Do you feel like you need a "big win" to get out of a current financial problem?
Have you ever lost hours of sleep, missed work, or skipped important moments because you were thinking about or playing games?
If you answered "yes" to 3 or more questions, we strongly recommend speaking with 399bet support or activating temporary self-exclusion to take a step back. There is no right or wrong here — the goal is for you to make a decision based on real information about your own behavior.
Seeking help is a sign of strength. The channels below are available right now — free of charge and judgment-free.
Human support in Portuguese, 24 hours a day, 7 days a week. Speak directly with the 399bet team about any gambling-related concern.
Send your questions or self-exclusion requests to suporte@399bet-play.net. Real team members respond within 24 hours on business days.
CVV offers free emotional support 24 hours a day by phone at 188 or via chat at cvv.org.br for situations involving crisis, anxiety, or emotional distress.
The Psychosocial Care Centers (CAPS) and the Social Assistance Reference Centers (CRAS) in your city offer specialized mental health and addiction care, free of charge through the SUS.
Important: Compulsive gambling is recognized as a mental health disorder (ICD-11: 6C50) and can be treated with professional support. Seeking help is not a weakness — it's the smartest decision anyone in that situation can make. The 399bet team is prepared to guide you and refer you to specialized resources available in Brazil.
The most common questions about control tools and responsible gambling at 399bet.
Explore the documents and complementary sections for a conscious, safe use of the platform.
399bet provides control tools, 24-hour support in Portuguese, and self-exclusion options so every player can keep gambling within healthy limits. If you need help, support is one click away — no judgment, no red tape.
Football, casino, poker, e-sports — all available at 399bet with real responsible gambling tools, Pix in up to 30 seconds, and 24-hour support in Portuguese. Play within your limits and make the most of it.
Available for players 18 and over. Gamble responsibly. Amounts in R$.