399bet takes your data privacy seriously. This document explains, in plain language, what data we collect, how we use it, who we share it with, and what your rights are as a data subject under the General Data Protection Law (LGPD — Law No. 13.709/2018).
From encryption to the DPO, every security layer at 399bet exists so you can play with peace of mind.
All personal data collection and processing at 399bet strictly follows the General Data Protection Law (Law No. 13.709/2018). Each processing purpose is documented with a clear legal basis — consent, contract performance, or legitimate interest.
All communication between your device and 399bet's servers is protected with SSL 256-bit encryption — the same standard used by major Brazilian banks such as Itaú, Bradesco, and Banco do Brasil. No data is transmitted in plain text.
399bet does not sell, rent, or trade your personal data with anyone. Data sharing with partners is limited to the minimum necessary for platform operations — such as Pix processors and game providers — and is always governed by contractual data protection clauses.
You may, at any time, request access to your data, correct inaccurate information, request portability, or ask for your account and associated data to be deleted. All requests are processed within 15 business days by 399bet's DPO.
399bet retains only the data required for the stated purposes and for the minimum period required by law or contractual obligations. Unnecessary data is securely disposed of with no possibility of recovery.
399bet has a designated Data Protection Officer (DPO) responsible for receiving and responding to data subject requests, guiding the internal team on LGPD compliance, and serving as the communication channel with the ANPD when required.
399bet, the operator behind the Sports Betting, online casino, poker, and e-sports platform available at 399bet-play.net, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and protect the personal data of registered users on 399bet, in full compliance with the General Data Protection Law (LGPD — Law No. 13.709/2018).
By creating an account on 399bet, making a deposit via Pix, bank slip, or credit card, or simply browsing the platform, you acknowledge that you have read and understood this Privacy Policy. If you have any questions, 399bet support is available 24 hours a day in Portuguese via live chat or at suporte@399bet-play.net.
For the purposes of the LGPD, the 399bet is the controller of the personal data collected on the platform 399bet-play.net. The controller is the entity that makes decisions about the processing of personal data — that is, what data to collect, for what purposes, and for how long to retain it.
The official contact channel for questions related to personal data and privacy is:
All personal data inquiries are handled exclusively in Brazilian Portuguese by 399bet team members. The response deadline for LGPD requests is up to 15 business days from receipt.
399bet collects only the data necessary to provide the platform's services. Data is collected in three ways: information you provide directly, data generated through your use of the platform, and data received from third-party partners.
Data you provide directly during registration and use of 399bet:
Data automatically generated by platform usage:
Data received from partners:
399bet uses your personal data solely for the purposes described below. No data is used for purposes not stated in this Policy without your prior consent.
| Purpose | Data used |
|---|---|
| Account creation and management | Full name, CPF, email, phone number, date of birth, address |
| Identity Verification (KYC) | Identification documents, selfie, proof of address |
| Deposit and withdrawal processing | CPF, Pix key, credit or debit card details, financial history |
| Fraud and money laundering prevention | IP address, device info, transaction history, behavioral patterns |
| Customer Support | Name, email, interaction history, betting history |
| Experience personalization | Gaming history, betting preferences (e.g., Brasileirão, casino, poker) |
| Marketing communications | Email, mobile (with prior consent only) |
| Legal and regulatory compliance | All data required to fulfill legal obligations in Brazil |
Personalization includes, for example, highlighting Brasileirão Série A odds for users who frequently bet on football, or suggesting casino games similar to the slots a user plays most. This data is never used to build discriminatory profiles or send unsolicited communications.
As required by the LGPD, each personal data processing operation carried out by 399bet is grounded in a specific legal basis. The legal bases used are:
Where processing is based on consent, you may withdraw that consent at any time without affecting any operations carried out prior to the withdrawal. To do so, contact the 399bet DPO at suporte@399bet-play.net.
399bet does not sell, rent, or trade your personal data with third parties. Sharing only occurs in the situations described below, always to the minimum extent necessary and with contractual data protection guarantees:
All 399bet partners with access to personal data are contractually required to handle that data in accordance with the LGPD and at a security level equivalent to or higher than that of 399bet.
Some of 399bet's technology and game providers operate infrastructure outside Brazil. When this is the case, personal data is transferred internationally only to countries that offer an adequate level of data protection, or through standard contractual clauses approved by the Autoridade Nacional de Proteção de Dados (ANPD).
399bet ensures that any international data transfer complies with the following requirements:
You can request information about international data transfers involving your personal data by contacting 399bet's DPO at suporte@399bet-play.net.
399bet retains your personal data only for as long as strictly necessary to fulfill the purposes for which it was collected or to comply with applicable legal obligations. The standard retention periods are:
Once retention periods expire, data is securely and irreversibly deleted from 399bet's systems. If you request early deletion of your data, 399bet will assess whether any legal obligations prevent immediate deletion and will inform you of the applicable timeline and scope.
399bet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or accidental or unlawful destruction. The security measures in place include:
No security system is 100% foolproof. We strongly recommend using a strong, unique password for your 399bet account, enabling 2FA, and never sharing your login credentials with anyone.
399bet uses cookies and similar technologies to ensure the platform functions correctly, enhance the user experience, and analyze service performance. The types of cookies used are listed below:
You can manage your cookie preferences directly in your 399bet account settings or through your browser settings. Declining non-essential cookies will not prevent you from using the platform, but may limit some personalization features.
The LGPD grants you, as the data subject whose personal data is processed by 399bet, a comprehensive set of rights that can be exercised at any time. See each right and how to exercise it below:
Request a copy of all personal data 399bet holds about you, including the purpose of processing, the partners it was shared with, and how long it will be retained.
Request the correction of incomplete, inaccurate, or outdated data. You can also update your name, address, and email directly in your 399bet account settings.
Request the deletion of your personal data processed on the basis of consent. Data retained due to a legal obligation cannot be deleted before the legal deadline, but 399bet will explain the reason.
Request your data in a structured, machine-readable format (JSON or CSV) for transfer to another controller. 399bet will process portability requests within up to 15 business days.
Object to data processing carried out on the basis of legitimate interest when there are valid grounds to do so. 399bet will assess the request and, if warranted, cease the contested processing.
Withdraw previously given consents — such as for marketing communications — without affecting the lawfulness of any processing carried out before the withdrawal.
To exercise any of the rights above, send an email to suporte@399bet-play.net with the subject "LGPD Request" and specify which right you wish to exercise. 399bet will verify your identity before processing any request, to ensure that data is released only to the account holder. The response deadline is up to 15 business days.
If you believe that 399bet has not adequately responded to your request, you have the right to file a complaint with the National Data Protection Authority (ANPD), pursuant to Art. 18, § 1 of the LGPD.
The 399bet platform is intended exclusively for users aged 18 and over. 399bet does not knowingly collect personal data from minors and does not permit minors to create accounts, make deposits, or participate in any form of gaming available on the platform.
If you have reason to believe that a minor has created an account on 399bet or has provided personal data to the platform, please contact support immediately at suporte@399bet-play.net. 399bet will take the necessary steps to close the account and delete the minor's data as soon as the situation is confirmed.
Age verification is mandatory for all 399bet users. Using third-party data to circumvent age verification is prohibited and may result in immediate account closure and notification to the relevant authorities.
399bet may update this Privacy Policy periodically to reflect changes in legislation (such as updates to the LGPD or ANPD regulations), in data processing practices, or in the services offered by the platform.
Material changes — such as updates to processing purposes, new partners gaining access to data, or modifications to user rights — will be communicated at least 7 days in advance via your registered email or through a prominent notification on the 399bet platform.
The current version of this Policy is always available at 399bet-play.net/privacy-policy, with the date of the latest update clearly indicated at the top of the page. Continued use of 399bet after the effective date of any changes constitutes acceptance of the updated Policy.
Current version: June 2026 · Next scheduled review: December 2026.
399bet has appointed a Data Protection Officer (DPO), as required by Art. 41 of the LGPD, to handle communications from data subjects and the ANPD, provide clarifications, and ensure that data processing practices comply with applicable law.
To contact 399bet's DPO or exercise any right provided under this Policy:
All communications are answered in Brazilian Portuguese by members of the 399bet team. For complaints not resolved by 399bet's DPO, you may contact the National Data Protection Authority (ANPD) at gov.br/anpd.
Explore the supplementary documents that govern the use of the platform.
The most common questions about how 399bet handles your personal data.
399bet processes your personal and financial data in full compliance with the LGPD (Law No. 13,709/2018). 256-bit SSL encryption, zero data sales, a designated DPO, and data subject rights you can exercise at any time. Play with the confidence of knowing your data is in good hands.
Now that you know how 399bet protects your data, take the next step. Free registration in under 2 minutes, a welcome bonus on your first deposit, and Pix payouts in up to 30 seconds. Football, casino, poker, e-sports — all with security and transparency.
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